9:00am – 9:00pm
English
$USD

FAQ

Have a Question?

Customer Service

If you already placed an order, you may have created an account during checkout. 

You can login or create a new account.

For anything else account related, contact Freshdesk Support

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Once your payment is processed the seller is notified of yoru order and the fulfillment process begins. You will be notified once your order is ready for pickup, delivery, or shipment.

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We want to know right away when  there is an issue with you order. Choose from the following options.


For issues with recent orders, contact Freshdesk Support for help

Order Information

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Shipping & Delivery

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We deliver on Tuesday, Thursday, and Saturdays. Shipped orders usually arrive in 1-3 days from the date of fulfillment.

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Yes, a .pdf printable invoice is available from the “View Order” tab in the “My Account” section of our website.

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Payment Information

Depending on the payment process chosen during checkout, Karma Grocery captures the amount of your order when you checkout.

Karma Grocery has a no returns policy on products purchased from our platform. 

If there is an issue with your order reach out to our Freshdesk Support team for assistance.

Store Credit can me viewed and tracked in your “My Account” section.

You will need your Order ID and email used to place your order to check for available tracking information.

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