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Return Policy
We source our produce from local farms to ensure a high quality of standard at your dinner table. Thanks for supporting local!
South Carolina has an incredible landscape for farmers and growers of many agricultural products we consume each day.
Our sustainable mindset stretches across the food, service, and art sectors; featuring the finest from our area.
It is our mission to connect farmers with consumer technology to bring more fresh meals to your dinner table conveniently and hassle-free.
Thank you for supporting our mission and sustaining farmers. When your mealtime becomes a daily fresh tradition, you’ll taste how much we care.
Overview
Since we are mostly a food based business, you will want to check specific to a product as to whether or not a return or exchange option is available for an item you are ready to or have recently purchase from karmagrocery.com or its sellers. Sellers do not have permission to return, exchange, or issue credit for any transaction(s) on our website. We do not accept returns or exchanges on any food items packaged or otherwise.
Frequently asked questions
Overview
If an item is is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your user account for future purchase.
Stay tuned to your spam folder to be sure you don't miss our communication.
Late or missing refunds
If you haven’t received a refund yet, first check your my account portal again.
Then contact us if you do not see it displayed, it may up to (24) hours for your credit to show in your dashboard.
If you’ve done all of this and you still have not received your refund yet, please contact us at freshdesk@karmagrocery.com or by calling +1-864-660-9456
Sale items
Only regular priced items may be considered for returns. Sale items cannot be returned.
Other non-returnable items
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require the order number, date of transaction, and email address associated with the order.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Exchanges
Refunds
If an item is is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your user account for future purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your my account portal again.
Then contact us if you do not see it displayed, it may up to (24) hours for your credit to show in your dashboard.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Abandoned orders
Orders placed for pickup will have until 7pm (est) on pickup days to pickup the order.
If an order is not picked up on-time, the contents of the order will be donated to a local organization to prevent its waste.
Abandoned orders will not be credited, exchanged, or returned for any reason.
Getting started
How to process a return
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Providing More information
Did we ask for more info?
Click here to upload information to us that we have asked for during your return process.
Please use your email address during upload that associates with your user account.
How to redeem store credit
View store credit from your my account dashboard.
Click the credit to redeem.
Late or missing refunds
If you haven’t received a refund yet, first check your my account portal again.
Then contact us if you do not see it displayed, it may up to (24) hours for your credit to show in your dashboard.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need Help?
We're happy to help?
Contact us at Freshdesk@karmagrocery.com or open a support ticket for questions related to refunds and returns.
Legendary Customer Service
We are always happy to help, anytime you need it from Freshdesk.
Sustainable Approach
We go for paper over plastics + reusable where we can.
On-Time Delivery
Farmed fresh and delivered right to your front door, on-time. That's nice.
Secure Experience
We don't process, share, or sell your shopping experience to anyone.
Hottest Products
Healthy life.
Happy; Perfect Life
From local farms for local folks! Delivered fresh to your front door.
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