9:00am – 9:00pm
English
$USD

Return Policy

Return Policy

"Eating is an agricultural act..."

Wendell Berry

South Carolina has an incredible landscape for farmers and growers of many agricultural products we consume each day.

Our sustainable mindset stretches across the food, service, and art sectors; featuring the finest from our area.

It is our mission to connect farmers with consumer technology to bring more fresh meals to your dinner table conveniently and hassle-free.

Thank you for supporting our mission and sustaining farmers. When your mealtime becomes a daily fresh tradition, you’ll taste how much we care.

Frequently Asked Questions

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Timeframe for Returns

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require the order number, date of transaction, and email address associated with the order.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Return Process

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping

To return your product, you should mail your product to: {physical address}.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items

To return your product, you should mail your product to: {physical address}.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

If an item is is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your user account for future purchase.

Stay tuned to your spam folder to be sure you don’t miss our communication.

 

Late or missing refunds

If you haven’t received a refund yet, first check your my account portal again.

 

Then contact us if you do not see it displayed,  it may up to (24) hours for your credit to show in your dashboard.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at freshdesk@karmagrocery.com  or by calling +1-864-660-9456

 

Sale items

Only regular priced items may be considered for returns. Sale items cannot be returned.

Exchanges

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require the order number, date of transaction, and email address associated with the order.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Store Credit

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Incorrect Items

To return your product, you should mail your product to: {physical address}.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Fast Delivery

Within 2-3 hours after ordering.

Opening Hours

Mon.-Fri.: 9.00 am- 9.00 pm

Eco-friendly packaging

Sustainable materials